You can now open a support ticket just by emailing us at supportransomware.live — no need to log in or visit the site first.
2026-08-22
WebsiteAPI-Pro
Captcha & law-enforcement seizure detection for leak-site locations
Added captcha and seized fields to locations, tracking whether a monitored leak-site location is currently gated behind a captcha/bot-challenge or has been seized by law enforcement.
Group detail pages now show a status icon in the Known Locations table (puzzle piece for captcha, handcuffs for seizure), with both explained in the page legend.
2026-08-21
Website
New /support ticket portal
Launched /support, a customer-facing portal to manage support questions as tickets, with victim/case search and file attachments.
Passwordless magic-link login by email — no password to manage, just a one-time login link sent to the requester's inbox.
Migrated all historical tickets from Freshdesk, our previous support solution, into the new internal ticket system.