Hi, are you able to help us understand what happened?

ok, we understand. Will you please tell us how you got into our network?

Hi, you said our data was stolen. What do you mean? How much was taken? Thank you.

thanks for the information. Would you please provide a sample of the data? We need to review this and show our management. Thank you

Thanks for the files. Management is reviewing them. Our team needs to understand how the decryption software works. Does the same decryptor work on every machine?

Thanks! The machines have different encrypted file extensions. How does that work for the decryptor tool? Do you need all of the extensions? Please explain how that works.

You do not need extensions from us?

Thanks for the information. We are working with you to try to understand the process. We have a lot to review given this situation. It is now the weekend. Would you please add more time to the clock? Thank you for your help.

Hi, our team has questions about the trial decryption. Does the file we upload need a certain extension? Can it come from any machine? thanks

Thank you. We will locate a few files to test. Also, the current price is much too high for us to pay. As you can see in the files you took, we have many financial problems including a recent bankruptcy, and we do not have insurance. Please help us with a lower price.

Thank you for the discount. We want to work with you but this is still much too expensive. Will your boss please give us a larger discount since we have all of those financial problems? Thanks

Ok, would you please give us more time on the clock so we can try to reach an agreement with you. This is a difficult situation for our team and we are in good faith trying to reach a resolution. Thank you

Hi, thanks for the extra time. Would you please decrypt this png file. Thanks

Thanks for the decryption test. Please understand we are not in the financial position to pay this high price. Will you please ask your boss again what he can do to help us?

The price with only a 20% discount is still $2million USD. This is much too high for us to afford. We do not have insurance. Are you able to give us a higher discount? Thanks!

Hi, we talked to our management and they asked a couple questions today. Do we get all of our data back before you delete it? Will you tell us exactly when and how you got into our network? Please let us know..

Hi. Our management is still evaluating the situation and the costs. If we can come to a reasonable agreement, would it be possible to pay in bitcoin? Our understanding is that XMR is more difficult for us to get. We have to keep our costs down.

Hi. Our management is still evaluating the situation and the costs. If we can come to a reasonable agreement, would it be possible to pay in bitcoin? Our understanding is that XMR is more difficult for us to get. We have to keep our costs down.