hello, i have read your site and i have informed my boss. He asked if we can pay you 8000 euro to your bank account to be able to take our files back but how can we be sure you will help us?

we have lost about 41 days of data since our last backup in some of our systems. Some systems have been fully recovered so we can start working but it will take us more than 2 weeks to do manual work for adding thing to our system. My boss told me to figure out a way to make a deal with you so we can pay you. that way you can help us recover the lost days faster instead of manual work. Please help us recover our data faster. I now work with my technician to see the faster way to start working, so an option to work with you would be best if it is faster.

why you say ridiculous sir? i am trying to find a way to make this work for both sides so it has some value to us. It would be great if you have the solution and we can get our files faster because my technician now wants to format computers and start from our latest offline backup to set things up clean.

can we find a way to recover our files faster than our technician can recover them? Our technician said that we need 2-3 weeks of manual work for formatting, setting up and manual input to get most of our systems back to work. This is a long time and it involves some costs from our side. How much time your service will take to recover our systems back to normal and what is the process? Our technician works hard in the last two days but his process is very slow and we will have to involve some people for manual work. This is time consuming. I want to understand if your service is faster first of all.

so you mean that within one day we will have all files restored and all systems running as they were before the problem?

that is a good option because if we are able to move faster with your service this will have important impact in our office. Now regarding payment, Do you believe that we can work together to find a viable solution to the cost so we can select your service instead of manual work that will take us a long time?

the problem is that at this time the Covid situation in our country has severely impacted all the business. greece is under a heavy financial crisis for over 10 years and our office is closed due to government lockdown. cashflows are probably the worse in years. due to crisis we all work remotely and this year probably will be the worst in decade. So cashflows are really limited. can we agree on 12000euro paid in your bank account so you can help us?

can we please find a solution to this payment? I want to express that since your solution is faster than our technician we want to work with the faster solution but it should be an amount that we can pay fast and get our files. Our technician said that he needs only time to get us up and working along with manual work. But time is important here for my boss. Please discuss with your boss to settle to an amount that we can pay. Please consider that we need also time to see how your payment will be done, so as the time passes your services will not add any value. We want to work with you to purchase your professional services to help us recover faster than our technician.

Thank you, in that case we are ready to pay 12000 - 20% = 9600euro. We will have the money in 3 days. we appreciate it. let us know how you want us to do the payment.

how we are supposed to find this money? our offices our closed and during covid this money is not something that can be found. could we please discuss a realistic amount?

can you please adjust your offer to greece so we can pay you and get our files faster? the money you ask is unfortunately far more than my boss capabilities. 12.000 seems little for you? the average salary here in greece is 500euro per month. Please sir lets discuss an offer that can be paid fast. if we need 10 months to find the money you request there is no use for the files. right now we need to recover faster. please talk to your boss. we can find the money i suggested in 3 days and send it to you if you agree

tomorrow my technician will have a clear view of the main systems that are up and running so we can estimate and focus on the things we are missing from backups. He said that most systems are in place from our cloud provider, so i will be back to you if we need your help with your services. i thought that we could have your help on this so we can use your service to launch faster but our technician said we should wait for his results recovering from cloud and then see if anything missing so we can focus on that.

Sir, we just need to save time restoring our files. If you have a solution to this let me know if we can work together. i just want to save time to launch faster. this is our focus her.e. but I believe this will take also time because you cannot understand that time is important here. If we could have the files yesterday it would make a great deal for the office. we are losing more than 1000euro every day we delay.

ok

you are still referring to thousands of dollars sir?

I told you that our office is in greece and if you read the news we are closed by lockdown and it was the worst year for any office here in greece so such an amount unfortunately is not something that is feasible. So please consider if you can really help us work with you in some way. We have about 2 days until weekend to decide because new equipment has been ordered to set everything from scratch. Hopefully the most important system from our operation is up and running today. We are missing a lot of data still and in 1=2 days we will have a total estimation of losses that require manual work. Thank you for communication.

in 1-2 days we will have a meeting with our outsourced technician to check everything that is missing. all depends from the cost. estimation of lost data. still your cost is far too high to be able to pay. I still tell you that we are willing to keep our options open and your service of instant full recovery is still an option for us. But we need to work a lot on the price to be able to see it as an option.

unfortunately our estimation was wrong. we had a briefing from our technician right now. there is a lot more work to be done, not only 1-2 weeks to do manual work. probably we will need more than 30 days. our technician said that the attack was well planned and we estimate lots of effort to recover from manual work. also we will have to delay a lot because of the malware is still inside. So we will have to replace software and probably hardware until it is fully cleaned. Let me know, if we work with your solution, the malware will be gone from our network ?

our technican asks how you did the attack, through remote desktop or mail?

ok that is an added value. an audit would cost about 5000-10000euro. So you will decrypt files, our systems will be up and running in 1 day, our systems will not contain malware and also you would conduct an audit. correct?

how much this would cost? Now i am helping my boss estimate the overall help of your service.

greek companies for our audit gave us an offer between 5000-10000 euro. don't forget that in greece such services are much cheaper than US.

according to my boss we are ready to pay much bigger amount to get at least some of your services. But we would like to ask you a very serious discount to your valuable services in order to reach a deal. We understand that you are trying to extract as much money as you can from this deal, but the amount you demand right now is not something we can discuss. We want to work with you and we can find more money. Try once more to discuss with your boss. if we reach a deal of around 45.000euro we will manage to find the amount in some days. and we can send it to you in some installments.

ideally we would like from you the following: 1. get the last data from one virtual machine to save lots of manual work 2. stop your attacks to our network so we can do business because we lose more than 1000euro/day as we delay. can we agree on 55.000 so we can end this before weekend? we will show some good will to send you some money as soon as we can.

also we have serious problem with monero. please check if you can give us bitcoin wallet as our accountant said that we have problem with monero.

lets work on the price. so if you accept on 55k we can find the money and we will use bitcoin to send you asap. now our accountant tries to work with the cryptocurrency thing.

if we send you bitcoin how much time it takes for you to receive it and send us the solution?

please sir give us a price we can pay today because the price you requested will take lots of time. give us your best shot so we can move the process today

please try to match what we have so we can find the funds easily and move faster because time is important for us so that we don't have to setup all the network again from scratch. lets try to match the price of the current offer because we have these funds available now, so if its close to that we might be able to find the funds today. our accountant said that it will take days to find a lot of extra money because it is a matter of cash flow, exchanges, banks and stuff that we don't understand.

the price of 100k$ is about 85k euro. it is a price that i think we can meet. i want to talk with our accountant to check how fast we can find this amount and start the process to find bitcoin

Just to repeat our deal. Once you receive the requested amount: 1. You will stop any bad actions to our network 2. You will provide decryptor that will decrypt all computers in our network 3. You will help us if we have technical problems 4. You will stop any other bad actions regarding our office 5. You will provide security audit for our office Correct?

our accountant has some serious problems with transferring the money on time. Can you please extend the time so we can be able to pay the greed amount in bitcoin?

it might be from today until Wednesday for the processing to be done since we our accountant has never done it before. He thinks he can get all the amount we have agreed but he is missing some for now and probably it can be found during the day. And then he needs to transfer the funds so that the processing to bitcoin happens. So i think until Wednesday/Thursday or maybe much earlier if all is done today.

thank you. expect update from our side.

can you please update the timer?

we will do test payment first to see if you receive it ok? will it show in your system automatically?

how long have you been in our network?